# edgetier.com > AI-optimized mirror of edgetier.com containing 25 pages totalling 24,531 words of clean markdown content, structured data, and semantic HTML. Original source: https://edgetier.com/. Last updated: 2026-06-15T07:52:58.586Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [AI-Powered Customer Interaction Analytics Software](/content/site-root.html): EdgeTier analyses 100% of your customer conversations in real time, surfacing issues before they escalate. Trusted by Ryanair, TUI and Holland & Barrett. Rated 4.9 on Capterra and 4.5 on G2. (1,466 words) ## Articles & Blog Posts - [retail-industries/index.html](/content/retail-industries/index.html) (1 words) - [ask-spotlight/index.html](/content/ask-spotlight/index.html) (1 words) - [voice-of-customer-analytics-blog/index.html](/content/voice-of-customer-analytics-blog/index.html) (1 words) - [speech-analytics-contact-centre-cost-reduction/index.html](/content/speech-analytics-contact-centre-cost-reduction/index.html) (1 words) - [iGaming Contact Centre Analytics](/content/igaming-industry/index.html): iGaming contact centre analytics from EdgeTier. Real-time visibility into player issues, responsible gaming, and agent performance. Trusted by Kaizen Gaming and Novibet. (836 words) - [careers/index.html](/content/careers/index.html) (1 words) - [Call Centre Speech Analytics: Use Cases & Benefits](/content/call-centre-speech-analytics-use-cases-benefits/index.html): From QA at scale to churn prevention, discover the contact centre use cases where call centre speech analytics delivers the fastest, most measurable impact. (1,459 words) - [How Kaizen leverages real-time insights to proactively manage CX and responsible gaming](/content/case-study/how-kaizen-leverages-real-time-insights-to-proactively-manage-cx-and-responsible-gaming.html): Find out how Kaizen Gaming uses EdgeTier’s AI-powered insights to enhance customer experience, optimise agent performance, and strengthen responsible gaming. (1,649 words) - [Staying ahead of customer issues when it matters most, with Novibet](/content/staying-ahead-of-customer-issues-novibet/index.html): We sat down with Afroditi Pina, Customer Operations Director at Novibet, to chat about how EdgeTier is helping to navigate customer issues during peak seasons. (1,504 words) - [Explore - Contact Centre Analytics](/content/explore/index.html): EdgeTier Explore class leading contact centre analytics software analyses 100% of contact centre conversations in real time, automatically surfacing the trends, issues, and contact drivers affecting your KPIs. Trusted by Ryanair, TUI, and Holland & Barrett. (1,049 words) - [Travel Contact Centre Analytics](/content/travel-industry/index.html): Travel Contact centre analytics that delivers real-time insight. Fix issues fast. Trusted by Ryanair & TUI. (885 words) - [Transparent, value-based pricing](/content/pricing/index.html): EdgeTier pricing is based on interaction volume, not seats. Share your use case and get a tailored pricing proposal within 48 hours. (1,510 words) - [Speech Analytics Software: What to Look For](/content/speech-analytics-software-what-to-look-for/index.html): A practical checklist for evaluating speech analytics software, covering coverage, accuracy, trend detection, and how to pressure-test vendors before you buy. (1,302 words) - [Coach - Contact Centre Quality Assurance](/content/coach/index.html): Coach contact centre quality assurance software delivers real-time AI QA across every agent conversation, surfacing performance trends and gaps so you can coach faster, eliminate manual reviews, and lift CSAT. (907 words) - [Call Center QA Software](/content/call-center-qa-software/index.html): Looking to improve call center QA? Try the AI-powered call center qa software from EdgeTier for better coaching and consistent quality. (1,217 words) - [Ask Spotlight: your contact centre data answering back](/content/ask-spotlight-your-contact-centre-data-answering-back.html): EdgeTier launches Ask Spotlight: conversational AI analytics built for contact centres. Ask questions and get answers from your real customer data in seconds (1,301 words) - [Your Contact Centre Is Sitting on a Goldmine. Spotlight Helps You Dig](/content/contact-centre-goldmine-spotlight-insights/index.html): Spotlight has transformed customer insights for EdgeTier clients. See how it has evolved over the last twelve months and what the future looks like! (1,597 words) - [How Speech Analytics Improves Quality Assurance](/content/speech-analytics-quality-assurance/index.html): Manual QA misses 95% of interactions. See how speech analytics delivers 100% coverage, consistent scoring, fairer coaching, and compliance monitoring at scale. (1,365 words) - [Speech Analytics Reporting: Metrics That Matter](/content/speech-analytics-reporting-metrics/index.html): Your dashboards are full, but do they show why performance looks the way it does? See which speech analytics reporting metrics actually close the insight gap. (1,599 words) - [Speech Analytics vs Conversation Analytics: What’s the Difference?](/content/speech-analytics-vs-conversation-analytics/index.html): Speech analytics and conversation analytics aren't the same. Learn the key differences, where they overlap, and which one your contact centre actually needs. (1,199 words) - [Proactive customer insight, powered by AI](/content/company/index.html): At EdgeTier, we’re building a world where getting your problem solved is as easy as messaging your friends by fixing the customer experience. (729 words) - [Call Centre Voice Analytics Explained](/content/call-centre-voice-analytics-explained/index.html): What is call centre voice analytics? A plain-English explainer covering how it works, how it differs from speech analytics, and when it's the right starting point. (1,304 words) - [Celebrating Our ISO 27001 Certification: What It Means for You](/content/celebrating-our-iso-27001-certification-what-it-means-for-you.html): At EdgeTier, we’re thrilled to announce that we achieved ISO 27001 certification in May 2024, awarded by the British Assessment Bureau. This milestone is a (878 words) - [EdgeTier is now available on AWS Marketplace](/content/edgetier-aws-marketplace/index.html): EdgeTier is now on the AWS Marketplace. Procure EdgeTier directly through AWS, with a native Amazon Connect integration and 30+ AWS services under the hood. (770 words) ## Resources - [Full Page Index](/index.html): Browse all cached pages with rich metadata - [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines - [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery - [Robots.txt](/robots.txt): Crawler directives